PRIVACY POLICY
Last updated: 4 October 2024
This Privacy Policy describes how My Sunny Honey (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make any purchase from www.mysunnyhoney.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Site, or another person whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other business, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as listed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to contact you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service services and to protect or defend the Services, our rights and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you submit to us directly through our Services may include:
- Contact details including your name, address, telephone number and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information including username, password, security questions and other information used for account security purposes.
- Customer support information including information you choose to include in your communication with us, for example when sending a message through the Services.
Certain features of the Services may require you to provide us with certain information about you directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information we collect for your use
We may also automatically collect certain information about your interaction with the Services (" Usage Data "). To do this, we may use cookies, pixels and similar technologies (" Cookies "). Usage Data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information we receive from third parties
Finally, we may receive information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- The payment processors we use who collect payment information (eg your bank account, credit or debit card details, billing address) in order to process your payment, fulfill your orders and deliver the products to you or the services you have requested, in the context of the performance of the contract we have entered into with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using electronic tracking technologies such as pixels, web beacons, software developer kits, third party libraries and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Sites and Links.
How we use your personal information
- Provision of products and services. We use your personal information to provide the Services to you in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you account notifications, purchases, returns, exchanges or other your transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, and other features and functions related to your account.
- Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Website and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in the sale of our products, in accordance with Article 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access information with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, in accordance with Article 6(1)(f) GDPR.
- Communicating with you and improving services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest in order to respond to you, provide you with efficient services and maintain our business relationship with you in accordance with Article 6(1)(f) GDPR.
Cookies
Like many websites, we use Cookies on our Website. For specific information about the Cookies we use to support our Shopify store, see https://www.shopify.com/legal/cookies . We use Cookies to support and improve our Website and Services (including remembering your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage , improving and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Website in order to better customize the customization of services, products and advertising on our Website and other websites.
Most browsers automatically accept Cookies by default, however you may choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may adversely affect your user experience and may cause certain Services, including certain features and general functions, to function incorrectly or cease to be available. In addition, blocking Cookies may not completely prevent the way we share information with third parties, such as our advertising partners.
How we disclose personal information
In some cases, we may disclose your personal information to third parties for contract performance purposes, legal purposes and other reasons subject to this Privacy Policy. Such circumstances may include disclosure to:
- Vendors or other third parties who provide services on our behalf (eg IT management, payment processing, data analytics, customer support, cloud storage, order processing and shipping).
- Business partners and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy statements.
- When you instruct us, you request or otherwise consent to us disclosing certain information to third parties, such as for shipping your products or through your use of social media widgets or login integrations, with your consent.
- Our affiliated companies or otherwise within our corporate group, for our legitimate interests in running a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.
We share the following categories of personal information and sensitive personal information about users for the purposes listed above in the "How we collect and use your personal information" and "How we share personal information" sections:
| Category | Recipient categories |
|---|---|
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We do not use or disclose sensitive personal information without your consent or to infer characteristics about you.
With your consent, we share personal information for purposes of engaging in advertising and marketing activities, as follows.
Third Party Sites and Links
Our Website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information contained on such websites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation on their use by us or by third party. Our inclusion of such links does not, in itself, imply any endorsement of the content on those platforms or their owners or operators, other than as disclosed on the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect the personal information of children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us at the contact details below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we have no actual knowledge that we are "sharing" or "selling" (as those terms are defined in applicable law) personal information of persons under the age of 16.
Security and retention of your information
Please note that no security measures are perfect or impenetrable and that we cannot guarantee "perfect security". In addition, any information you send us may not be secure in transit. We recommend that you do not use insecure channels to share sensitive or confidential information with us.
How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request as permitted by law.
- Right to access/know : You may have the right to request access to personal information we hold about you, including details of how we use and share your information.
- Right to erasure : You may have the right to request that we delete the personal information we hold about you.
- Right to rectification : You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to portability : You may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt Out of Sale or Disclosure or Targeted Advertising : You may have the right to ask us not to "sell" or "disclose" your personal information or to opt out of processing your personal information for purposes considered "targeted advertising" , as defined in applicable privacy legislation. Please note that if you visit our site with the Global Privacy Control opt-out flag enabled, depending on where you are located, we will automatically treat this as a request to opt-out from "selling" or "sharing" information about the device and browser you you use to visit the Website.
- Restriction of processing : You may have the right to ask us to stop or restrict the processing of your personal information.
- Withdrawal of consent : Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
- Appeal : You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our denial.
- Managing your communication preferences : We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option that appears in the emails we send you. If you opt out, we may continue to send you non-promotional emails, such as messages about your account or orders you have placed.
You may exercise any of these rights where stated on our Website or by contacting us at the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we actually respond to the request. In accordance with applicable law, you may appoint an authorized representative to make requests on your behalf regarding the exercise of your rights. Before we accept such a request from a representative, we will ask the representative to provide evidence that you have authorized them to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us at the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal against our decision by contacting us on the contact details below or submitting your complaint to your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here .
International users
Please note that we may transfer, store and process your personal information outside the country in which you live. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authority, as appropriate, unless the data transfer takes place in a country that has been found to provide an adequate level of protection.
Communication
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at mysunnyhoneyshop@gmail.com.
For the purposes of applicable data protection legislation and unless expressly stated otherwise, we are the controller of your personal information.